Shipping Policy

At this time, House of Ayala ships exclusively within the United States. All orders will be processed and shipped within 5 business days of purchase.

For special accommodations or international shipping inquiries, please email customerservice@houseofayala.com. If we are able to fulfill the request, shipping rates will be provided based on the item’s weight, destination, and delivery timeline.

Please note:

Shipping costs are non-refundable.
House of Ayala is not responsible for lost or stolen packages. Please contact the shipping carrier directly for assistance with such issues.
Due to ongoing COVID-19 impacts, some shipping delays may occur. While we strive to process orders safely and efficiently, we are not liable for carrier-related delays. We appreciate your patience and understanding during this time.

For any additional questions, don’t hesitate to reach out to us at customerservice@houseofayala.com.