Shipping policy

Shipping Policy

At this time, House of Ayala ships exclusively within the United States. Orders are processed and shipped within 5 business days of purchase.

For special shipping accommodations, please email us at customerservice@houseofayala.com. If we are able to fulfill your request, shipping rates will be provided and may vary based on package weight, destination, and delivery speed.

Please note:

• Shipping fees are non-refundable.

• House of Ayala is not responsible for lost or stolen packages. For assistance, please contact the shipping carrier directly.

• Due to ongoing impacts of COVID-19, there may be delays in shipping. While we take all necessary precautions to ensure the safety of our customers and team, we are not responsible for delays caused by the carrier.

We appreciate your understanding and patience.

For further questions, feel free to reach out to us at customerservice@houseofayala.com.