The Truth | Plisse Pant Set

STORE CREDIT ONLY.

House of Ayala offers refunds in the form of store credit only. Once your return is received and processed, an electronic gift card will be issued to the email address provided at checkout.

Please note: Once an order is placed, it cannot be modified. We strongly encourage you to review your delivery address, sizing, and color selection carefully before finalizing your purchase. House of Ayala is not responsible for customer input errors.

Returns
To initiate a return, please email customerservice@houseofayala.com and include your order number. Returns must be initiated and postmarked within 10 business days of delivery.

If your return is approved, we will provide the return address. Please note that customers are responsible for return shipping costs. Items sent back without prior return authorization will not be accepted.

For any return-related questions, feel free to contact us at customerservice@houseofayala.com.

Damages & Issues

Please inspect your items upon delivery and contact us immediately if anything arrives damaged, defective, or incorrect. Be sure to include clear photos in your email. Each item is carefully inspected prior to shipment, but we’ll do our best to make it right.

Exceptions / non-returnable items 

Due to hygiene concerns, bodysuits are final sale and not eligible for return.
We also do not accept returns on sale items.

If you have questions about a specific item, please don’t hesitate to reach out.

Exchanges

Need a different size or style? The fastest way is to return the item (following the steps above), and once approved, place a new order.

Refunds via Store Credit
Once your return is received and inspected, we’ll notify you of the approval status. If approved, you’ll receive anelectronic gift cardto the email provided at checkout.

At this time House of Ayala only ships within the United States of America. Purchased Items will be shipped within 5 business days after the date of purchase. 

For special accommodations, please email customerservice@houseofayala.com. If the request can be accommodated, shipment prices will be provided. Pricing varies upon weight, shipping distance and delivery time. 

Shipping costs are NON-REFUNDABLE. 

House of Ayala is not responsible for packages that are lost or stolen. Please contact the carrier for lost or stolen packages. 

Due to the ongoing COVID 19 impacts, there may be a delay in shipping. We are processing orders in a manner that ensures safety for all parties involved. House of Ayala is not responsible for delays by the shipping carrier.  We appreciate your patience as we all maneuver through these uncertain times. 

For additional questions, please contact us at customerservice@houseofayala.com.